Complaints procedure

We recommend that you first notify us of any complaints by emailing info@alternatief.com. We will do everything in our power to resolve the complaint appropriately.

As of February 15, 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. 

This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union's platform.